• Connection Mode
  • Parameters
  • Remote Control Charging
  • Working Mode
  • Firmware Upgrade adn Repair

Frequently Asked Questions + Resources

We put together a list of frequently asked questions (and answers), over the course of serving clients and installing a range of different products. If you have a question that is not listed, please or submit your question here.


What is the difference between AC charging and DC charging?

AC charging, sometimes referred to as level 2 charging, is typically found in residential establishments, hotels, and other places where cars will be parked for at least a few hours. DC charging, also referred to as level 3 charging, provides a much faster way to charge up EVs. The chargers are usually distinguished by the amount of kW they can deliver to electric vehicles per hour because they have built-in power converters rather than relying on the vehicle’s AC/DC rectifier. DC level 3 chargers can fully charge up electric vehicles in under an hour and are used at roadside charging locations, in fleets, and at other strategic locations.view more

How long does it take to install the charger after placing an order?

This depends on several factors. Level 2 AC chargers can typically be shipped immediately after receiving an order. The installation process, however, depends on the situation at the site. Installing EV chargers includes a planning stage and a verification stage to make sure that the site has ample electricity available for the planned deployment. For Level 3 DC chargers, lead times vary depending on the charger and on whether additional infrastructure is necessary to perform the installation.

How long will it take to fully charge my electric car with your charging station?

This depends on several factors, including the type of charger you are using, the rate of charge that your vehicle can accept, and the current state of your vehicle’s battery

Do you offer any specific range of EV chargers for your fleet?

Yes, we have a wide range of DC chargers that conform to high-industry standards. Our exclusive Exceed DC Series Chargers are designed as a one-stop shop solution for fleets.

How to track the charging status of electric vehicles?

Once you have entered your mobile number at the start of the charging session, you will receive notifications on your phone informing you of the charging status. You can also download the Noodoe app (Apple or Android) to track the status of your charging sessions.

Do customers need to download a smartphone app to charge an electric vehicle?

No, it is not necessary. Customers just need to scan the QR code on their phones, select their preferred payment method, and the recharge begins on their electric vehicle.

What are the different types of electric car charger connectors?

There are several types of Electric Vehicle (EV) charger connectors used worldwide. These connectors vary depending on the region and the type of charging station. The chart below lists some of the common EV charger connectors used in North America, European Union, China, and Japan.

The North American Charging Standard (NACS) is an electric vehicle charging standard developed by Tesla. It is used on all North American market Tesla vehicles since 2012, and was opened for use to other manufacturers in 2022. In May of 2023, Ford announced that it will integrate NACS into its future electric vehicles

Can I install the EV charger outside my house?

Yes. Our EV charger possesses a robust structure. It reaches(up to) the IP65 level of ingress protection and IK10 level of impact protection to resist the corrosive environment. 

Can I plug out the charging connector during the charging session?

During the charging session, it is not possible to unplug the EV charging socket as it will be locked for safety reasons. To unplug the socket, please stop the charging first.

What is dynamic load balancing and why do i need that?

Dynamic load balancing is a technique that distributes the electrical load across multiple charging stations based on real-time demand. This helps prevent the electrical grid’s overload and ensures that each charging station receives appropriate power.

Dynamic load balancing technology can help distribute the available power among multiple EV chargers in real-time, optimizing available power and reducing the risk of overloading the grid. This can help prevent power outages and reduce the need for costly grid upgrades. Additionally, dynamic load balancing can help reduce charging times and improve the overall charging experience for EV drivers, making it a valuable feature for both residential and commercial charging applications.

How Does Smart Charging Work in Practice?

Smart charging technology enables seamless communication between charging points, EV users, and charging operators. The charging station sends data to a centralized cloud-based management platform via Wi-Fi or Bluetooth when an EV is plugged in. This data includes charging time, speed, and information about the local grid’s capacity and energy usage at the charging site. The software behind the platform analyzes this data in real-time, allowing for automated decisions on how and when EVs are charged.

This technology also allows charging operators to easily control and regulate energy usage remotely through a single platform, website, or mobile application. Additionally, EV owners can monitor and pay for their charging sessions through a mobile app anywhere and anytime.